RETURNS

Great British Tack Shop are happy to refund or exchange goods if returned within 21 days of purchase.   This period can be extended at Christmas time, or due to other circumstances if arranged with ourselves over the phone or via email.  This excludes any personalised, made to order or special order items and underwear. 

Returns Policy

Returns Procedure

Great British Tack Shop has a 21-day returns period.

If for any reason you are not completely satisfied with your purchase you may cancel and return your order for a refund or change your order for another item provided it is in fully resaleable condition and returned to us within 21 days from receipt of your item**. The item should be in perfect condition, and complete with tag and original packaging.  This does not affect your statutory rights.

Please notify in writing to:

Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 21 days of receipt of the goods.

**Please note, personalised, made to order or special order items cannot be cancelled once the order has been processed.  We are unable to refund or exchange the following items unless faulty:

Any personalised, made to order or special order items, underwear.  Personalised and special order items cannot be cancelled once the order has been processed.

Acceptance of returns

When we have accepted and processed your return any refunds made will be done using the original payment method.  If your item is for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.

Please note - Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).

This does not affect your statutory rights.

Goods not returned

If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

Faulty items

In the unlikely event that you receive a faulty item, please contact us by telephone on 01939 555000 or email sarah@gbtackshop.co.uk first before returning the item.  When returning goods with a defect discovered in the first 28 days after receipt you will be entitled to a full refund or exchange.  Where the defect is reported after 28 days, but within the manufacturers guarantee the item will be repaired or replaced should a repair not be possible or practical.  Please be aware that products that are returned as faulty may be returned to the manufacturer for investigation before we are able to offer a refund or replacement, or to repair the item.

Cancellation Rights & Returns - UK and EU

If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of clothes and accessories, "inspect" means examine, and does not permit you or your horse to wear and use the items.

Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.

Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

Should you decide to return the goods you must notify us of cancellation in writing, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.

You must return the goods to us securely packaged, in the condition in which they were received, with the original packaging and the original paperwork. Once the retuned goods have been accepted, we will refund you by your original payment method within 30 working days of receiving the goods, the sums paid by you in relation to them.

Cancellation Rights & Returns - Rest of World (inc USA, Canada, Australia, New Zealand)

The EU cancellation rights set out above do not apply to customers living outside of the EU.

For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy. You must contact us within 14 days to explain your concerns and your wish to return the goods by email to sarah@gbtackshop.co.uk

If we reasonably agree with your concerns, we will confirm by email that you may return an item in its original condition and packaging, which must be sent to us within 7 days of us sending to you that written confirmation. On receipt of the returned item we will issue an internet credit note or item exchange subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you to confirm your return. We do not refund shipping charges.

Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.

How to return items

  1. The purchase must be well packaged including any original packaging and label.

  2. Include proof of purchase.ie. packing slip, invoice, or hand written details of your order.

  3. Post to; Great British Tack Shop, Acton reynald, Shrewsbury, Shropshire, SY4 4DS.

Please note:

  • Please keep proof of postage – without this no claim can be made for items lost or damaged in transit.

  • Insure the parcel if the item (s) are of a high value.

  • If the total value of good returned to us from the UK is £500 or more please contact us to make alternative arrangements for the return of the goods.

  • It is the customer’s responsibility to ensure that the items arrive with us safely in a saleable state with all tags and original packaging.  If the parcels are lost, stolen or damage in transit when returned, it’s the customer’s responsibility to claim the relevant carrier company for their loss.

  • NON-UK customers must pay for the cost of returns.

GUARANTEE

Products are guaranteed for 12 months with a manufacturer’s guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturer’s recommendations (fair wear and tear). If you have any questions regarding the guarantee, please refer to your original packaging or contact Great British Tack Shop.  In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Great British Tack Shop reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact great British Tack Shop on 01939 555000 or email sarah@gbtackshop.co.uk.

CONTACT DETAILS

Phone

01939 555000

Email

sarah@gbtackshop.co.uk

Returns address: 

Great British Tack Shop

Home Farm Bungalow

Acton Reynald,

Shrewsbury

Shropshire

SY4 4DS

United Kingdom