RETURNS AND EXCHANGES

Cancellation Rights & Returns ­ UK and EU

If you live in the United Kingdom or another European Union country, you have a legal right to cancel your order after you have received and inspected the goods. Please note that in the case of clothes and accessories, "inspect" means examine, and does not permit you or your horse to wear and use the items.

Please note that no statutory cancellation rights apply to goods that have been made specifically to your requirements, design or measurements.

Please note that you are under a legal duty to take care of the product, and this includes all packaging and labelling. Care must be taken to ensure that the goods remain in the best possible condition.

Should you decide to return the goods you must notify us of cancellation in writing, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods. Following cancellation you are under a legal duty to not use the goods, and to take care of them.

You must return the goods to us securely packaged, in the condition in which they were received, at your cost, with the original packaging and the original paperwork. Once the retuned goods have been accepted, we will refund you by your original payment method within 14 working days of receiving the goods, the sums paid by you in relation to them.

Change or cancel an order before Despatch

Until your order has entered the despatch process, you may cancel or change your order without additional charge**. If you wish to change or cancel your order, please telephone 01939 555000.  8am - 1pm Monday to Friday, or email sarah@gbtackshop.co.uk.  If you are calling outside these hours or we are unable to take your call, please leave a message and we will contact you as soon as we can.  

**Please note, personalised, made to order or special order items cannot be cancelled once the order has been processed.

After Despatch

Once your item has entered the despatch process or has been delivered to your address, you may still cancel and return your order for a refund or change your order for another item**. This must be within a 14 days period from receipt of your item.  Please notify us of cancellation in writing to, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods.

**Please note, personalised, made to order or special order items cannot be cancelled once the order has been processed.

Return for Refund

You may return your item for refund within 14 days of purchase. The item should be in perfect condition and complete with the original packaging.  Any refunds made will be done using the original payment method.  Please notify us of cancellation in writing to, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods.

Please note we are unable to refund or exchange the following items unless faulty:

Any personalised, made to order or special order items, underwear.  Personalised and special order items cannot be cancelled once the order has been processed.

Exchange an Item

If you wish to exchange your item for another item from our range, different size fitting or other reason, you can do so within 14 days of receipt of the item. The item should be in perfect condition and complete with the original packaging. Please notify us in writing to, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods.  On receipt of your item for exchange, your replacement item will be despatched back to you, the timescale for which will be dependent on available stock.

Please note we are unable to refund or exchange the following items unless faulty:

Any personalised, made to order or special order items, Underwear.  Personalised and Special order items cannot be cancelled once the order has been processed.

Faulty Items

In the unlikely event that you receive a faulty item, please contact us by telephone on 01939 555000 or email sarah@gbtackshop.co.uk first before returning the item.  This way we will be able to suggest the most appropriate method in which the return can be dealt with.

If you do not return the goods within 21 days of your cancellation notice, we may choose to recover the goods from you, and if we do so, to charge you for the cost of doing so. If, despite sending a cancellation notice, you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made, and if we have already granted a refund, you will be re-charged for your order at the price set out on the web site.

Returns procedure

We hope you are pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition and returned to us within 14 days. The item should be in perfect condition and complete with the original packaging. We will be happy to exchange the item if you wish or refund you the original price paid for the item. This does not affect your statutory rights.

Please do the following:

  • Please notify us in writing to, Great British Tack Shop, Home Farm Bungalow, Acton Reynald, Shrewsbury, Shropshire, SY4 4 DS, or by email to sarah@gbtackshop.co.uk within 14 days of receipt of the goods.

  • Package up the item with its original packaging.

Send the item back to the address below by a method arranged by yourself.  You are responsible for the cost of returning an item for refund or exchange unless your item is faulty or you have had confirmation of the free return from Great British Tack Shop. We recommend that you obtain a proof of posting. Please note that Great British Tack Shop cannot be responsible for any posted items until they arrive at our returns address.


Returns Department,

Great British Tack Shop,

Home Farm Bungalow,

Acton Reynald,

Shrewsbury,

Shropshire,

SY4 4DS


ACCEPTANCE OF RETURNS:

When we have accepted and processed your return we will be in touch to let you know how we are to proceed.

Please note - Due to Health and Safety regulations plus the potential hygiene issues associated with the inspection and handling of Footwear and Horse Clothing, we are unable to handle and inspect any items returned to us unless they are clean and dry (Health and Safety Act 1974).

This does not affect your statutory rights.

Guarantee

The majority of products are guaranteed for 12 months with a manufacturers guarantee, valid from the date of receipt and providing they are used in accordance with the manufacturers recommendations (fair wear and tear). If you have any questions regarding the guarantee, please contact Great British Tack Shop when making your order. In the event of any dispute or uncertainty about the validity of the item for replacement or refund under the guarantee, Great British Tack Shop reserve the right to return the item to the manufacturer for their own assessment and feedback. Please allow up to 30 days for an exchange or refund in such instances. This is an addition to your statutory rights. If you have any further questions, please contact great British Tack Shop 01939 555000.


Cancellation Rights & Returns ­ Rest of World (inc USA, Canada, Australia, New Zealand)

The EU cancellation rights set out above do not apply to customers living outside of the EU.

For non-EU customers, we hope you will be fully satisfied with our products. If for any reason you are not satisfied because they are mis-described or faulty, we will be happy to accept a return from you in accordance with the following policy. You must contact us within 14 days to explain your concerns and your wish to return the goods by email to sarah@gbtackshop.co.uk

If we reasonably agree with your concerns, we will confirm by email that you may return an item in its original condition and packaging, which must be sent to us within 7 days of us sending to you that written confirmation. On receipt of the returned item we will issue an internet credit note or item exchange subject to our discretion. Unless we specifically agree otherwise by email, we will not grant refunds on items received more than 14 days after we email you to confirm your return. We do not refund shipping charges.

Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.